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October 03, 2011

CRM Featured Articles

M5 Releases Call Center Suite

New cloud-based solution provides digital call center functionality.

Chat Sessions at a Glance

Glance Networks partners with LiverPerson to provide integrated screen sharing during sales and support chat sessions.


Dynamic Case Management

How can your company benefit from this solution?


Email Marketing Has the Look

Responsys' third annual Email Design Look Book highlights strategies vital to marketers' future success

Market Focus: Financial Services—Retail Banks Need an Overhaul

Changing consumers' habits requires financial institutions to sharpen their focus on service, according to report