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September 12, 2011

CRM Featured Articles

Live Chat Software Is Now Integrated with Microsoft Dynamics CRM

Parker Software's WhosOn live chat software is now integrated with Microsoft's Dynamics CRM 2011 version.

Global Connect Releases New Cloud-Based Dialing App

Score-based dialing solution from the cloud analyzes dialer lists and scores calls based on the likelihood of receiving payment.

Magazine Features

WFO Hears The Voice of the Customer

Workforce optimization suites broaden their focus beyond the company


Successful Sales Mobility Practices

What your sales reps and customers need

Front Office

Get Personal or Get Abandoned

To spot customer changes before it's too late, customer interaction strategies must be continually monitored and updated