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July 20, 2011

CRM Featured Articles

Ensight Releases New Version of eCRM Suite

Latest version simplifies social media management for marketers.

LiveOps Screen Recording Now Available

Application offers cloud-based storage for contact centers.


Customer Centricity Begins Where a 360-Degree View Ends

A 360-degree view of the customer is a window to all customer interactions

Customer Centricity

Fundamentals Trump Everything

Providing an extraordinary experience should never compromise the basics

Reality Check

Gas Prices Fuel UCS, Web Conferences

The need to reduce travel spurs front-office solutions