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July 20, 2011
CRM Featured Articles
Ensight Releases New Version of eCRM Suite
Latest version simplifies social media management for marketers.
LiveOps Screen Recording Now Available
Application offers cloud-based storage for contact centers.
Customer Centricity Begins Where a 360-Degree View Ends
A 360-degree view of the customer is a window to all customer interactions
Fundamentals Trump Everything
Providing an extraordinary experience should never compromise the basics
Gas Prices Fuel UCS, Web Conferences
The need to reduce travel spurs front-office solutions