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July 18, 2011

CRM Featured Articles

Sage North America Announces Customer Awards Program Winners

Six award categories honor companies that have gained tremendous benefit from using Sage products.

Avaya Adds to Its Aura Contact Center Suite

New contact center products enable companies to compete more effectively through personalized customer experiences across media channels


Snakeoil Salesman vs. the IT Deity

How to win the age-old sales vs. customer battle

Customer Centricity

Fundamentals Trump Everything

Providing an extraordinary experience should never compromise the basics

Reality Check

Gas Prices Fuel UCS, Web Conferences

The need to reduce travel spurs front-office solutions