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July 06, 2011

CRM Featured Articles

Avidian Technologies Announces Prophet Mobile Web

Mobile solution gives users access to CRM data anytime, anywhere.

VirtualLogger Releases New Survey System

Cloud-based post-call survey system uses speaker recognition for agent identification.

Magazine Features

eSurvivor: Commerce Challenge

Fierce battle centers on retail players and favors those who adapt best to new market dynamics

The Shifting e-Commerce Marketplace

Companies seeking suppliers have plenty from which to choose, but the market is turbulent


Chronic Billing Disorder

The silent customer relationship killer