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June 27, 2011

CRM Featured Articles

IDC Forecasts Global CRM Market to Grow by More Than $1.3 Billion in 2011

Prediction highlights IDC's Worldwide Semiannual Customer Relationship Management Applications Tracker.

Sage Releases SageCRM v7.1

New solution features Sage E-Marketing, iPhone, and social media integrations.


Making It Personal

Personalizing sales support and customer communications in B2B marketing operations

Case Studies

Rural Arizona Drives Home Service

Pinal County speeds responses and cuts costs by switching from a hosted to an on-premises contact center suite

Pizza Chain Goes Extreme on Facebook

The San Francisco company partners with eWordofMouth to generate a 99 percent increase in Facebook "likes"