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June 29, 2011

CRM Featured Articles

New IBM Analytics Technology Helps Companies Unlock Big Data

IBM's new High Capacity Appliance can analyze up to 10 petabyes of data

Contact Solutions Adds Benchmarking, Analytics, and Optimization of Customer Experience to Cloud-Based IVR

New analytics with continuous improvement methodology adds science to IVR customer experience management.

Magazine Features

Geolocation: Advertising's Future or 1984 Revisited?

The promise of sending tailored ads to customers' mobile devices is appealing, but privacy issues remain

Geolocation: The Major Players


Kill the Office of Innovation

What it really takes to create a thriving innovation capacity within an organization