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June 20, 2011

CRM Featured Articles

Plan to Fail In Social

Companies are likely to make mistakes in social media early on, but the key is to learn from them and move on, ACCE keynoter urges.

LiveVox Delivers Cloud-Based Switching for Multisite Contact Centers

Private VoIP Cloud delivers multisite call routing with real-time agent presence while eliminating dependence on IP/PBXs.


Adaptive Role-Based Reporting

A critical component of successful voice of the customer programs


Can Mobile Help Clarify Confusion Over Reforms?

New federal laws have "thrown everything up for question"

Required Reading: There's No "I" in Company

Companies need to shift from a "me first" to a "we first" world, author warns