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                    June 15, 2011
                
                        
        
            CRM Featured Articles
    
        
            ExactTarget Partners with Marketo to Integrate Marketing Technologies
        
        
            
                
                    14 Jun 2011
        
        
            Solutions will be integrated via ExactTarget's Interactive Marketing Hub to help improve sales-marketing efficiency and deliver cross-channel campaigns.
    
        
            Interactive Intelligence Releases Customer Interaction Center 4.0
        
        
            
                
                    13 Jun 2011
        
        
            Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model.
    
                    
                        
        
            Viewpoints
    
        
            Pay to Be Loyal
        
        
            
                
                    10 Jun 2011
        
        
            Implement programs that effectively build relationships with your best customers
    
                    
                        
        
            Insight
    
        
            Radian6 Deal Enables Salesforce.com To Monitor the Social Web
        
        
            
                
                    18 May 2011
        
        
            Valued at $326 million, the acquisition brings social media monitoring platform to CRM giant
    
        
            Radian6 Sees Cloud Computing As Future of Marketing
        
        
            
                
                    18 May 2011
        
        
            Overshadowed by news of a deal with Salesforce.com, Radian6 user conference stresses need to engage with customers, not bombard them