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June 13, 2011

CRM Featured Articles

43 Percent of U.S. Businesses Now Successfully Using Social Media

The appeal of social networks is to win new customers, according to a new survey from Regus.

Nuance Launches Complete Care Multichannel Solutions

Nuance Complete Care engages consumers over the customer contact life cycle with integrated inbound and outbound customer care


Call Centers Beware

Social media and smart technologies are here

Customer Centricity

Use Social Media Proactively

Leveraging sites like Facebook and Twitter is critical

Pint of View

Thank You For Your Business

Eagerness makes a difference to customers