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June 09, 2011
CRM Featured Articles
Passengers Are Increasingly Dissatisfied with Air Travel
A new study shows customers are uncomfortable and inconvenienced.
Reynolds Launches New CRM Solution for the iPad
dealerPAD is the mobile version of Reynolds' Contact Management developed specifically to work on the iPad.
Online communities foster customer loyalty by doing what traditional contact centers cannot
Don’t Forget the “C” in Social CRM
Listening to customers should precede any foray into social media, the former leader of @ComcastCares advises
Engage Customers With Social Media
Taking your company to the next level