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June 01, 2011

CRM Featured Articles

Consumers Buy Less Impulsively Online

New study encourages marketers to adapt to "gamesmanship" culture of online commerce.

New EU Regs to Affect Email and Online Marketing

Regulations take affect today that require opt-in consent for email marketing and tracking the online activity of Web site visitors.


MDM Isn’t for Everyone

How to evaluate your company's readiness

Case Studies

Software Company Takes Hard Look at Phone Automation

FundNET installs Ifbyphone to redefine call-in support for financial services clients

The Suite Life Cements Customer Service

CRM director Ven Bontha describes Cemex's transition to SAP CRM