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May 25, 2011

CRM Featured Articles

Convergys Releases Convergys CRM Powered by Microsoft Dynamics CRM 2011

The solution is geared toward global utility and telecommunication providers.

PayPal Adopts SmarterTrack Help Desk

The solution helps the Web payment services provider with internal support and customer service communications.


Call Centers Beware

Social media and smart technologies are here


Required Reading: Ruling the Roost with Relevance

Being the preferred brand is not enough in the face of quickly shifting market dynamics

Case Studies

IVR Is Good News for Scripps

Media company leverages Pronexus system to standardize subscription services for 14 newspapers