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May 23, 2011
CRM Featured Articles
Marketing Industry Migrating to the Cloud
IBM study shows companies increasingly adopting cloud-based marketing solutions.
Contact Center Becomes a Second Choice
When self-service via the Web fails, then customers call the contact center, NICE research finds.
Million Dollar Customer Loyalty Lesson
How CEO entrepreneurs can learn from the royal wedding
Social CRM Software Spending Expected to Hit a Milestone
Expenditures will exceed $1 billion worldwide by 2013
Higher Education Increases Marketing
Schools shift focus to generate more inquiries in-house and boost technology investments