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May 18, 2011

CRM Featured Articles

Contact Centers at Huge Risk of Data Loss

More than 20 percent of respondents in a new Noble Systems poll are unprepared for a facility-compromising catastrophe.

NetSuite Partners with Accenture and Yammer, Targets Large Enterprises

Growing acceptance of cloud-based applications creates opportunities.


Call Center Travels to the Heartland

Expedia chooses Missouri to enhance customer relationships


Socially Challenged

CRM outsourcers still grapple with social media strategies

Can Mobile Apps Save Customer Loyalty Programs?

Most consumers are not active users, study shows, but easing access may spur participation