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May 16, 2011
CRM Featured Articles
Alcatel-Lucent Sells 1,000th Hosted Contact Center Solution
The company sees a large appetite among businesses for solutions offered on a fully hosted or software-as-a-service basis.
Customers Satisfied With E-Retail
ForeSee Results ranks the top 100 retailers in annual report.
Creating Loyalty in a Free Agency Workplace
Thinking big and innovating freely top the list
Will Paperless Payments Take Off Among Customers?
Pitney Bowes and others reveal digital delivery service applications
Pint of View
The Winter of Our Dis-Content
Trying on some bold "new" social media strategies in CRM