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May 16, 2011

CRM Featured Articles

Alcatel-Lucent Sells 1,000th Hosted Contact Center Solution

The company sees a large appetite among businesses for solutions offered on a fully hosted or software-as-a-service basis.

Customers Satisfied With E-Retail

ForeSee Results ranks the top 100 retailers in annual report.


Creating Loyalty in a Free Agency Workplace

Thinking big and innovating freely top the list


Will Paperless Payments Take Off Among Customers?

Pitney Bowes and others reveal digital delivery service applications

Pint of View

The Winter of Our Dis-Content

Trying on some bold "new" social media strategies in CRM