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May 11, 2011
CRM Featured Articles
iCentera Mobile Launched at SiriusDecision 2011 Summit
10 May 2011
New solution will equip sales professionals with tools on the go.
Salesforce Releases Jigsaw 2
11 May 2011
Salesforce's 92,300 customers will have real-time access to the 26 million business contacts in the Jigsaw Data Cloud directly within Salesforce CRM.
Viewpoints
Maintaining Customer Loyalty
06 May 2011
How to ensure Groupon and LivingSocial won't damage relationships
Scouting Report
Don’t Believe Everything You Hear About WFO
15 Apr 2011
Suites embrace analytics, debunk idea core components are commodities
The Tipping Point
The Right Customer Experience Strategy
15 Apr 2011
It varies from "tailored intimacy" to "customer self-service"