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May 11, 2011

CRM Featured Articles

iCentera Mobile Launched at SiriusDecision 2011 Summit

New solution will equip sales professionals with tools on the go.

Salesforce Releases Jigsaw 2

Salesforce's 92,300 customers will have real-time access to the 26 million business contacts in the Jigsaw Data Cloud directly within Salesforce CRM.


Maintaining Customer Loyalty

How to ensure Groupon and LivingSocial won't damage relationships

Scouting Report

Don’t Believe Everything You Hear About WFO

Suites embrace analytics, debunk idea core components are commodities

The Tipping Point

The Right Customer Experience Strategy

It varies from "tailored intimacy" to "customer self-service"