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May 04, 2011

CRM Featured Articles

inContact Launches Integration for Cloud-Based Call Routing and CRM Systems

The company's new Plugin Agent serves as an action engine for CRM systems

Magazine Features

Web Analytics: What’s Worth Paying For?

While some solutions are free, marketers sacrifice time and rich analysis


Keys to Achieving Customer Excellence

Four techniques that can generate award-winning customer satisfaction results

Front Office

Enter the Age of Analytics

To make the best use of your time and your company's CRM investments, you must measure what you manage.