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May 04, 2011
CRM Featured Articles
inContact Launches Integration for Cloud-Based Call Routing and CRM Systems
The company's new Plugin Agent serves as an action engine for CRM systems
Web Analytics: What’s Worth Paying For?
While some solutions are free, marketers sacrifice time and rich analysis
Keys to Achieving Customer Excellence
Four techniques that can generate award-winning customer satisfaction results
Enter the Age of Analytics
To make the best use of your time and your company's CRM investments, you must measure what you manage.