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April 11, 2011

CRM Featured Articles

SugarCRM Acquires iExtensions CRM for Lotus Notes

The move is one of many involving IBM business tools integrations.

Adaptive Planning Introduces New Sales Planning & Analysis and Multi-Entity Management Solutions

New packages make it easy for new types of users in sales and multiple corporate divisions to improve business planning and management.


CRM Is Only Half of the Story

Ensuring your sales team is on your side

Customer Centricity

Hosted Contact Centers Poised for Growth

Purse strings loosen on capital spending, which may bring rapid deployments

Reality Check

An Unlikely Pairing: Analytics and Video

The technologies will play a bigger role in everyday business processes and mobile devices