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April 06, 2011
CRM Featured Articles
Amazon, Kohl’s, and Costco Top Experience Ratings List
The Temkin Group's "2011 Experience Ratings" identifies retailers as doing the best job with customers overall, but almost half of companies do a poor job.
Emailvision Enters Key Partnerships
Email and social marketing software provider integrates online relationship marketing technologies.
QM Picture Grows Blurry
Vendors deliver a broad suite of new functionality
Attributes of IT-Friendly Software for Multichannel Customer Service
Look for these traits to keep both your business and IT organizations happy
Getting Personal: Be Appropriate or Beg for Forgiveness
Personalizing customer communications is important, but it's essential to understand your audiences' preferences and not assume that you know them.