CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

April 06, 2011

CRM Featured Articles

Amazon, Kohl’s, and Costco Top Experience Ratings List

The Temkin Group's "2011 Experience Ratings" identifies retailers as doing the best job with customers overall, but almost half of companies do a poor job.

Emailvision Enters Key Partnerships

Email and social marketing software provider integrates online relationship marketing technologies.

Magazine Features

QM Picture Grows Blurry

Vendors deliver a broad suite of new functionality


Attributes of IT-Friendly Software for Multichannel Customer Service

Look for these traits to keep both your business and IT organizations happy

Front Office

Getting Personal: Be Appropriate or Beg for Forgiveness

Personalizing customer communications is important, but it's essential to understand your audiences' preferences and not assume that you know them.