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April 04, 2011

CRM Featured Articles

Consona Releases Upgraded Knowledge Management Solution

The latest version delivers new features to meet the needs of the world's leading high-tech product and complex service and support environments. Acquires Radian6

The deal is worth $276 million in cash and $50 million in stocks.

Magazine Features

The Feminine Marketing Mystique

How to Demystify Women's Purchasing Behavior

IVR Personalization: Strike the Right Balance

Too much familiarity can repel customers, so designers must take pains to build the right systems


Social Media Interaction a Challenge for Web 2.0 Sites Too

How companies can reap the benefits