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April 04, 2011
CRM Featured Articles
Consona Releases Upgraded Knowledge Management Solution
The latest version delivers new features to meet the needs of the world's leading high-tech product and complex service and support environments.
Salesforce.com Acquires Radian6
The deal is worth $276 million in cash and $50 million in stocks.
The Feminine Marketing Mystique
How to Demystify Women's Purchasing Behavior
IVR Personalization: Strike the Right Balance
Too much familiarity can repel customers, so designers must take pains to build the right systems
Social Media Interaction a Challenge for Web 2.0 Sites Too
How companies can reap the benefits