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March 23, 2011

CRM Featured Articles

PCI Council Releases Supplemental Guidance for Protecting Telephone-Based Payment Card Data

New resource helps merchants and service providers understand and implement PCI DSS requirements for voice recordings.

SpeechCycle Launches SmartCare Mobile

The solution is the first customer care solution developed specifically for the smartphone.


Digital and Interactive Marketing Bring Life Insurers Into the 21st Century

Adapting to a new marketing structure

Front Office

Is a Contact Center Revival ‘Up Around the Bend’?

Reality Check

Hiring Reps? Get Them a Digital Research Assistant

Sales intelligence systems help shorten ramp-up time