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March 16, 2011

CRM Featured Articles

IBM Makes Commerce Smarter

New software and consulting service includes a "university," cloud analytics, and personalized shopping strategies.


Are E-Communication and CRM Systems Helping or Hurting Your Business?

How to use innovation to your advantage


Hotels Go Mobile for a Better Stay

Properties create apps to reach prospective guests and the ones they have

Customers Becoming Salespeople

The rising power of consumers should put them at the forefront of social strategies