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March 07, 2011
CRM Featured Articles
Mzinga Names New CEO
A trusted advisor joins the Mzinga executive team and board of directors.
Call Recording System Identifies Agents by Voice
New system uses speaker recognition to identify agents on call recordings.
It’s All About Execution and Measurable Results
Customer experience 2.0 demands more discipline than 1.0
Is a Contact Center Revival ‘Up Around the Bend’?
Hiring Reps? Get Them a Digital Research Assistant
Sales intelligence systems help shorten ramp-up time