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March 07, 2011

CRM Featured Articles

Mzinga Names New CEO

A trusted advisor joins the Mzinga executive team and board of directors.

Call Recording System Identifies Agents by Voice

New system uses speaker recognition to identify agents on call recordings.

Customer Centricity

It’s All About Execution and Measurable Results

Customer experience 2.0 demands more discipline than 1.0

Front Office

Is a Contact Center Revival ‘Up Around the Bend’?

Reality Check

Hiring Reps? Get Them a Digital Research Assistant

Sales intelligence systems help shorten ramp-up time