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March 09, 2011
CRM Featured Articles
Salesforce.com Unveils Service Cloud 3
04 Mar 2011
The new application will assist customers manage higher volumes of service issues through social media tools.
Deal-a-Day Spending Likely to Reach $3.9B in U.S. by 2015
03 Mar 2011
A compound annual growth rate of 35 percent is expected during the next four years.
Pint of View
The Jobs, They Are A-Changin’
25 Feb 2011
Social CRM technology requires learning new skills
Scouting Report
Realizing the Benefits of Speech Analytics
25 Feb 2011
Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope
The Tipping Point
The Service Provider–Customer Paradox
25 Feb 2011
Fewer consumers are switching, but that doesn't mean they are happy