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February 23, 2011

CRM Featured Articles

Study Finds Lower Churn Despite Decreasing Satisfaction

Customers expect more from service providers with expectations being set high by one particular channel.

Constant Contact Acquires Bantam Live

The deal underscores Constant Contact's continuing commitment to open technology.


The Pluses and Pitfalls of Arbitration

The dispute resolution mechanism is popular, but it may not be advisable for all businesses at all times


Lithium, Jive Lead Community Platform Growth

More than half of $500-million-a-year companies have in place or are developing such programs, according to Forrester Wave

Stores’ Tenuous Hold

Fickle customers toting mobile devices are just one click away from taking their business elsewhere