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February 23, 2011
CRM Featured Articles
Study Finds Lower Churn Despite Decreasing Satisfaction
16 Feb 2011
Customers expect more from service providers with expectations being set high by one particular channel.
Constant Contact Acquires Bantam Live
17 Feb 2011
The deal underscores Constant Contact's continuing commitment to open technology.
Viewpoints
The Pluses and Pitfalls of Arbitration
10 Feb 2011
The dispute resolution mechanism is popular, but it may not be advisable for all businesses at all times
Insight
Lithium, Jive Lead Community Platform Growth
31 Jan 2011
More than half of $500-million-a-year companies have in place or are developing such programs, according to Forrester Wave
Stores’ Tenuous Hold
31 Jan 2011
Fickle customers toting mobile devices are just one click away from taking their business elsewhere