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February 23, 2011
CRM Featured Articles
Study Finds Lower Churn Despite Decreasing Satisfaction
Customers expect more from service providers with expectations being set high by one particular channel.
Constant Contact Acquires Bantam Live
The deal underscores Constant Contact's continuing commitment to open technology.
The Pluses and Pitfalls of Arbitration
The dispute resolution mechanism is popular, but it may not be advisable for all businesses at all times
Lithium, Jive Lead Community Platform Growth
More than half of $500-million-a-year companies have in place or are developing such programs, according to Forrester Wave
Stores’ Tenuous Hold
Fickle customers toting mobile devices are just one click away from taking their business elsewhere