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February 07, 2011

CRM Featured Articles

Convio Acquires Analytics and Data Intelligence Firm StrategicOne

The addition of data intelligence services strengthens Convio's enterprise offering.


What’s Next for Third-Party Support?

Oracle lawsuits against SAP and Rimini Street signal a fork down the road

Pint of View

Where You At?

Because GPS wasn't enough for some people, we now have LBS

Scouting Report

How to Listen to the Voice of the Customer in a Multichannel World

Contact center surveying/enterprise feedback is a vital first step

The Tipping Point

Pick a Strategy Before It Picks You

Social media engagement requires a well-thought-out enterprise-wide approach