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February 07, 2011
CRM Featured Articles
Convio Acquires Analytics and Data Intelligence Firm StrategicOne
The addition of data intelligence services strengthens Convio's enterprise offering.
What’s Next for Third-Party Support?
Oracle lawsuits against SAP and Rimini Street signal a fork down the road
Pint of View
Where You At?
Because GPS wasn't enough for some people, we now have LBS
How to Listen to the Voice of the Customer in a Multichannel World
Contact center surveying/enterprise feedback is a vital first step
The Tipping Point
Pick a Strategy Before It Picks You
Social media engagement requires a well-thought-out enterprise-wide approach