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January 26, 2011

CRM Featured Articles

Office Depot Implementing Enterprise Workforce Optimization Software from Verint

The global supplier of office products and services is deploying next-generation Impact 360 solution to support optimized performance.

Magazine Features

Betting on Bar Codes

Will the smart money back experimental technology?

Taking QR Codes to the Park


Riding the Wave: The Benefits of Building and Maintaining a Cult Following

A B2B Approach to Leveraging Customer Interaction

Patient Service Doesn’t Stop at the Hospital Door

Communicate early, be highly interactive, and automate