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January 12, 2011

CRM Featured Articles

Retaligent Launches Charisma 1:1 CRM Solution

This retail customer engagement solution is built on Microsoft Dynamics CRM 2011.

Magazine Features

311: The Agency That Never Sleeps

How NYC's non-emergency contact center managed to flourish in the downturned economy, become social media-savvy, and meet the needs of citizens


The Ends Are the Means

A maturity model for the Sales 2.0 era.

Is Email Killing Your Business?

Electronic communications are meant to help manage relationships, not build them.

Reality Check

Supplying the Law of Demand

Make sure you're delivering messages that customers want to hear