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January 12, 2011
CRM Featured Articles
Retaligent Launches Charisma 1:1 CRM Solution
This retail customer engagement solution is built on Microsoft Dynamics CRM 2011.
311: The Agency That Never Sleeps
How NYC's non-emergency contact center managed to flourish in the downturned economy, become social media-savvy, and meet the needs of citizens
The Ends Are the Means
A maturity model for the Sales 2.0 era.
Is Email Killing Your Business?
Electronic communications are meant to help manage relationships, not build them.
Supplying the Law of Demand
Make sure you're delivering messages that customers want to hear