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December 08, 2010

CRM Featured Articles

Medallia Launches Integrated Text Analytics Solution

Medallia's text analytics solution brings unstructured data analysis to organizations.

Call Centers Becoming Profit Centers, According to Portrait Software Research

Stronger integration of customer data, online customer service, and company brand values seen as critical for turning large B2C call centers into revenue generators.

Bazaarvoice Data Indicates Dramatic Change in How People Shop and Buy

As social and mobile technologies transform shopping, retailers embrace innovative strategies for using customer conversations to stay close to consumers.

Does Your Organization Have a Leakage Problem?

A recent partnership between three software companies aims to bridge the gap between sales, marketing, and CRM.