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November 22, 2010
CRM Featured Articles
Avaya Releases Aura Contact Center
Avaya Aura Contact Center creates a collaborative space for agents, customers, and experts using Session Initiation Protocol (SIP)-based communications.
Proactive: Take the Initiative
Proactive CRM enables organizations to cut costs, minimize risk, protect their brand, and improve customer experiences.
The Decline of IVR
The always-connected customer prefers self-service smartphone applications.
Act or Be Acted Upon
Being more proactive is not merely a nice thought, it's essential.