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November 17, 2010

CRM Featured Articles

Avaya Releases Aura Contact Center

Avaya Aura Contact Center creates a collaborative space for agents, customers, and experts using Session Initiation Protocol (SIP)-based communications.

Magazine Features

How Can I Help You?

Proactive businesses that utilize chat technology to engage Web visitors are seeing higher conversion rates. So why aren't you?


The Decline of IVR

The always-connected customer prefers self-service smartphone applications.

Customer Centricity

Buzz, Buzz, Buzz

Enough with the buzzwords and hype. Let's start doing.