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November 08, 2010

CRM Featured Articles

Lithium's Social is "Suite"

The Social CRM player rolls out a fully integrated suite of social tools, complete with commerce, support, and brand-awareness-specific offerings.


It’s About Answers

Knowledge-based technologies are now essential to the customer experience.


Required Reading: Slowing Down Your Social CRM

Relationship-building takes more than a tweet

Case Studies

To Predict and Serve

Predictive analytics helps a police department make better use of limited resources.