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November 10, 2010

CRM Featured Articles

Alterian Buys Intrepid for $11.5 Million

Alterian hopes to capitalize on Asian-language sentiment analysis with its acquisition of Intrepid social media analytics.

Viewpoints

The Engagement of Unified Communications

Definitely not all for one and one for all.

Insight

A Succession of Failures

Industry analysts explain how vendors and customers can avoid the communication errors that occur during CRM implementations.

A CRM Showdown in Times Square

Executives from four of the industry's top vendors share the same stageā€”but not the same views.