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October 27, 2010
CRM Featured Articles
IBM Acquires Netezza for $1.7 Billion
One IBM executive boasts that Big Blue's 23rd analytics acquisition will help the company "take analytics mainstream."
Proactive: Take the Initiative
Proactive CRM enables organizations to cut costs, minimize risk, protect their brand, and improve customer experiences.
Talking the Talk — Before the Sale
The execution of live chat can make or break the conversion.
A Quarter-Century in CRM
An industry veteran looks back at the lessons learned over the course of 25 years.