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September 27, 2010
CRM Featured Articles
Oracle CRM On Demand Turns 18
Oracle OpenWorld '10 — Day 2: The latest version of the company's software-as-a-service application adds modules for "best-in-class" marketing and business planning as well as a preview of CRM technologies to come.
Try Being Unsocial with Customers First
You don't want social CRM. You want integrated customer intelligence.
A Tax on Every Call?
A proposed federal tax on overseas calls has the potential to radically alter the contact center industry.
With ClickFox, Sprint takes an analytical look at its crosschannel customer experience—and saves millions in the process.
Secret of My Success
Tracking Touch-Tone Opportunities
Marketing services provider eMediaNode turns to ATG Call Tracking to better serve prospects and customers' customers.