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October 13, 2010
CRM Featured Articles
What Makes Pepsi's Digital Marketing So Refreshing?
DMA2010 — Preconference: A PepsiCo executive pops open the conference with a discussion of how brands can bubble up through the sea of digital advertising.
The Hospitality Suite
Hotels are finding a home away from home in social media, and boosting the customer experience in the process.
The 5 Realities of Customer Retention
The steps you must take in an increasingly collaborative world.
Has Our Technology Exceeded Our Humanity?
Your challenge, in a lot of ways, is to infuse what you do with humanity.