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October 11, 2010
CRM Featured Articles
Take Back Your Business — With Data
DataFlux Ideas '10: CEO Tony Fisher identifies the three potholes on the highway to data management success.
ESPN Goes "Hyper-Local"
Location-Based Marketing Summit '10 — Day Two: An executive reveals the cable sports network's current and future location-based strategies.
6 Strategies to Conquer the Chaos
Don't let chaos turn the dream of entrepreneurship into a nightmare.
A Tax on Every Call?
A proposed federal tax on overseas calls has the potential to radically alter the contact center industry.
With ClickFox, Sprint takes an analytical look at its crosschannel customer experience—and saves millions in the process.