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October 06, 2010
CRM Featured Articles
NGenera Rebrands as Moxie Software
A few years following the acquisition of Talisma, nGenera unites its collaboration and customer interaction product sets on one platform.
Anyone Can Post a Status Update
Figure out why they do it, and you can foster a positive brand conversation.
Does Social CRM Need Gartner’s Seal of Approval?
Despite unveiling three reports on social software, some in the industry question whether the research giant has done justice to a still-exploding sector.
The Greening of CRM
Sustainability, in all its forms, may be the industry's next big thing.