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September 01, 2010

CRM Featured Articles

3 Reasons High-Tech and Communications Need Social Media for Survival

An Accenture in-depth survey reveals that while customer service investments in the two industries may be up, consumers remain less than thrilled with their experiences.

Multiple Changes in the Gartner Magic Quadrant for CRM Multichannel Campaign Management

Magic Quadrant for CRM Multichannel Campaign Management '10: Microsoft and Portrait Software are in, Infor CRM Epiphany and Market2Lead are out.

Magazine Features

Market Leaders: Open-Source CRM

Market Leaders: Consultancies


6 Best Practices for Growing a Successful Online Community

Enterprise 2.0 and Gov 2.0 communities are a mindset, not a toolset.

The Social Work of Social CRM

Collective intelligence can find a needle in a haystack.