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August 23, 2010

CRM Featured Articles

ClickFox Targets the Market's Pulse

The analytics specialist launches ClickFox Pulse, an analytics dashboard to capture the "pulse" of customers' experiences.

Bazaarvoice Bridges the Gap Between Brand Sites and Social Networks

Bazaarvoice releases a product geared toward helping businesses drive customers from social networks to brand Web sites.

Open Text Updates Its Social Set

The socially evolved ECM player expands its social media and productivity services, adding a no-cost microblogging tool to its offerings.

XTuple Expands to the Cloud

The open-source upstart announces cloud-based services and three new editions of its flagship product.


How To Ruin Your Social Media Strategy

What happens if no one "Likes" you?

5 Essential Steps to Mastering Customer Intelligence

Build loyalty, gain a competitive edge, and improve your bottom line.


Required Reading: The Joys of Never-Ending Engagement

A single response is no longer sufficient, says Engage! author Brian Solis.

Partly Cloudy

Two customers of communications provider Interactive Intelligence move their contact centers to the cloud—at least for now.