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August 16, 2010

CRM Featured Articles

IBM Captures Datacap for Content Management

In what one industry analyst calls a "good move and a very good choice," IBM expands its content management and business workflow capabilities by purchasing data-capture vendor Datacap.

Maximizer Aims to Let the Little Guy Play

Maximizer Software offers one new and one enhanced CRM product for teams of fewer than 50 users.

Magazine Features

The 2010 CRM Influential Leaders: An Introduction

Influential Leaders: The Chatterbox

Marc Benioff, cofounder, chief executive officer, and chairman of

Influential Leaders: The Go-To Guy

Bill McDermott, co-CEO, SAP

Influential Leaders: The People Person

Doc Searls, fellow, Berkman Center for Internet and Society, head of ProjectVRM

Influential Leaders: The Insider

Ray Wang, partner, Altimeter Group

Influential Leaders: The Engager

Brian Solis, principal, FutureWorks, and cofounder, Social Media Club

Influential Leaders: The Dynamic Solo

Brad Wilson, general manager, Microsoft Dynamics CRM, Microsoft Business Solutions, Microsoft

Influential Leaders: The Statistician

Michael Wu, principal scientist of analytics, Lithium Technologies

Influential Leaders: The Opt-Out Dropout

Mark Zuckerberg, cofounder and CEO, Facebook


The Cloud Gives Small and Midsize Businesses Big-Time Capabilities

Cloud-based CRM provides full functionality without associated costs.