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August 09, 2010

CRM Featured Articles

Are You Ready for Customer Service 4.0?

CRM Evolution '10 — Day 2: ThinkJar founder Esteban Kolsky says the future of customer service will be service provided by customers.


The Fuse Is Already Lit

How to keep Do-Not-Contact compliance risk from blowing up in your face.


SAP's Surprising Spring

In the wake of corporate upheaval, the German giant welcomes thousands of customers to its annual gathering.

The Tipping Point

Navigating the Vendor Landscape

A leading analyst firm assesses the CRM marketplace.