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August 09, 2010
CRM Featured Articles
Are You Ready for Customer Service 4.0?
CRM Evolution '10 — Day 2: ThinkJar founder Esteban Kolsky says the future of customer service will be service provided by customers.
The Fuse Is Already Lit
How to keep Do-Not-Contact compliance risk from blowing up in your face.
SAP's Surprising Spring
In the wake of corporate upheaval, the German giant welcomes thousands of customers to its annual gathering.
The Tipping Point
Navigating the Vendor Landscape
A leading analyst firm assesses the CRM marketplace.