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August 02, 2010

CRM Featured Articles

American Express, CDW, and Dell Honored for Customer Empowerment

Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners


Cloudy Horizons for Business Applications

The perfect storm for productivity improvements and cost savings.

Customer Centricity

When Customer Experience Matters Most

An eruption of volcanic ash leads to an eruption of service mistakes.

Front Office

Social CRM Gains Social Acceptance

The emerging tools and technologies have already influenced the outcome of this year's CRM Market Awards.