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July 26, 2010

CRM Featured Articles

Amdocs Gets Semantically Intelligent

Tapping into the Franz AllegroGraph 4.0 database, the vendor shares its plans to invest in semantics to unite personalization and predictive analytics with CEM.

Microsoft Puts a 2011 Face on Dynamics CRM

At its Worldwide Partner conference, the vendor presented partners with an application marketplace and a slew of new capabilities for Microsoft CRM users.

Magazine Features

Driving Results

How AAA Mid-Atlantic turned database marketing into member retention.


Enabling the Long Tail of the Channel

B2B social networking and online media can maximize channel business.


CRM Is No Longer a Four-Letter Word

Why the badge is finally one worth wearing.