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July 19, 2010
CRM Featured Articles
Sword Ciboodle and SAS Announce Partnership
Sword Ciboodle and SAS revamp the contact center with SAS Real-Time Manager, designed to predict customer behavior.
Sage Shows New Movement on Old Promises
Sage Act! Mobile Live and Sage CRM version 7.0 offer customers mobility and usability.
Connecting the Disconnected
Professional services firm Ceridian brings its independent salesforces under one CRM roof.
4 Keys to Online-Community Success
What many marketers overlook — and why.
The Tipping Point
The Cautionary Tales of CRM
Words of wisdom drawn from decades of disappointment.