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July 19, 2010

CRM Featured Articles

Sword Ciboodle and SAS Announce Partnership

Sword Ciboodle and SAS revamp the contact center with SAS Real-Time Manager, designed to predict customer behavior.

Sage Shows New Movement on Old Promises

Sage Act! Mobile Live and Sage CRM version 7.0 offer customers mobility and usability.

Magazine Features

Connecting the Disconnected

Professional services firm Ceridian brings its independent salesforces under one CRM roof.


4 Keys to Online-Community Success

What many marketers overlook — and why.

The Tipping Point

The Cautionary Tales of CRM

Words of wisdom drawn from decades of disappointment.