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July 19, 2010
CRM Featured Articles
Sword Ciboodle and SAS Announce Partnership
18 Jul 2010
Sword Ciboodle and SAS revamp the contact center with SAS Real-Time Manager, designed to predict customer behavior.
Sage Shows New Movement on Old Promises
18 Jul 2010
Sage Act! Mobile Live and Sage CRM version 7.0 offer customers mobility and usability.
Magazine Features
Connecting the Disconnected
14 Jul 2010
Professional services firm Ceridian brings its independent salesforces under one CRM roof.
Viewpoints
4 Keys to Online-Community Success
30 Jun 2010
What many marketers overlook — and why.
The Tipping Point
The Cautionary Tales of CRM
14 Jul 2010
Words of wisdom drawn from decades of disappointment.