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July 12, 2010
CRM Featured Articles
Aberdeen Retail Summit Revisits Familiar Topics
Aberdeen Group Retail Summit '10: Two keynotes offer new insight into the impact of social and mobile marketing.
4 Ways to Boost Customer Experience
A new Forrester Research report reveals methods to make customer experience projects matter to companies and consumers.
Reading the Text
McGraw-Hill learns to sell smarter.
Enabling the Long Tail of the Channel
B2B social networking and online media can maximize channel business.
The Next 15 Years of CRM
Your customer-centric business strategy must become a two-way street.