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June 30, 2010

CRM Featured Articles

Nice Systems Sticks with Eglue — Permanently

The customer interaction specialist acquires longtime partner eglue, a manager of real-time decision-making and guidance for agent desktops, for at least $29 million in cash.

Viewpoints

4 Keys to Online-Community Success

What many marketers overlook — and why.

Insight

Market Focus: Sports and Entertainment

Facing Off with Social Media: Two National Hockey League franchise have goals for Facebook and Twitter.

CRM on Twitter: June 2010

Secret of My Success

Wax On, Wax Off

A Communispace-built community helps Turtle Wax shine up relationships and burnish its brand.