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June 21, 2010
CRM Featured Articles
Technology's Everyday Impact on the Everyman Consumer
17 Jun 2010
Internet Week NY '10: Advertising Research Foundation panelists from Google, Adweek, InsightExpress, and JWT stress the importance of video advertising.
Magazine Features
Cutting the Community
10 Jun 2010
Facing a difficult economic outlook, Zappos.com handled a critical cutback with astonishing transparency.
What You Are Is Who You Are
10 Jun 2010
On January 3, 2009, Zappos.com Chief Executive Officer Tony Hsieh posted "Your Culture Is Your Brand," a now-famous message on the company's blog. We've included an excerpt of that blogpost here, but the original can be found at http:sn.im/hsieh/010309.
Viewpoints
The Voice of the Customer in the Community
17 Jun 2010
What does it mean for loyalty and engagement?
Scouting Report
Analyzing the Workforce
10 Jun 2010
Analytics and on-demand offerings are changing the nature of workforce optimization.