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June 21, 2010

CRM Featured Articles

Technology's Everyday Impact on the Everyman Consumer

Internet Week NY '10: Advertising Research Foundation panelists from Google, Adweek, InsightExpress, and JWT stress the importance of video advertising.

Magazine Features

Cutting the Community

Facing a difficult economic outlook, handled a critical cutback with astonishing transparency.

What You Are Is Who You Are

On January 3, 2009, Chief Executive Officer Tony Hsieh posted "Your Culture Is Your Brand," a now-famous message on the company's blog. We've included an excerpt of that blogpost here, but the original can be found at


The Voice of the Customer in the Community

What does it mean for loyalty and engagement?

Scouting Report

Analyzing the Workforce

Analytics and on-demand offerings are changing the nature of workforce optimization.