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June 02, 2010
CRM Featured Articles
Sage Sells Solutions, Not Products
Sage Insights '10: Company executives convey Sage's commitment to customer experience and to uniting the brand's business solutions.
RightNow Makes a Big Move Into Mobility
RightNow Technologies announces the release of RightNow Mobile, increasing customer interaction via smartphones, tablets, game consoles, and GPS systems.
The Technology Rules of CRM
Protect your position with your customers.
Reaching Customers Through the Cloud
The way products are designed, launched, and serviced will never be the same.
Required Reading: Funneling the Future
The flatter the world, the further the reach of the empowered customer. In his new book, Flip the Funnel, Joseph Jaffe explains how that may finally bring down silos once and for all.
Don't Fence Me In
A supplier of mesh and fencing materials learns the secret to corralling new customers: attracting them in the first place.